Delivery and Returns

Delivery and Returns

 

Delivery information

  • We charge a minimal charge of £1.99 for shipping on all orders under £30.00.
  • UK standard post – orders up to £30
  • UK recorded delivery – for orders over £30. This will insure your goods for a value of £30 and will also provide you with a tracking number
  • FREE delivery on all orders over £30.00

 

Delivery schedule

All orders placed before  2:00pm will be dispatched the day we received you order, any orders placed after this time will be dispatched the following day. Orders placed after 12:00am on Friday will be dispatched the following Monday. Orders should take no more than 3 working days to arrive (standard delivery UK).

You will receive a confirmation e-mail once your order has been dispatched. Recorded delivery customers will also receive an email detailing reference or tracking numbers.

We take great care to ensure that we maintain our stock levels, but in the unlikely event that we are out of stock we will contact you within 1 working day.

 

Money back guarantee

We take great care to provide quality smoking alternatives, but if you wish to return or exchange an item please notify us within 10 days from the purchase date at returns@ultravapour.com and our customer services team will provide you with a ‘returns form’ that you need to fill out and include with the item you’re returning.  

A refund will only be issued on return of the item unopened and in original packaging. P&P and returns postage costs are non-refundable.

All atomisers and batteries have a 21 day guarantee and faulty items will only be replaced up to 21 days after purchase. Our V1P PCC (portable charging case) has a 60 day guarantee and will only be replaced up to 60 days after purchase.

Due to its nature e-liquid cannot be returned due to health and safety reasons, even when unopened. So we advise you only buy large quantities of flavours you have already familiar with.

Asmodus products which includes but not limited to Snow wolf 200w, carries a manufacturers warrenty of 30days. This is backed by Asmodus. Please go to www.Asmodus.com/warrantyinformation for more information.

Due to their nature cartomisers can only be returned if the blister package foil has not been damaged and is intact due to Health and Safety reasons. If you order one of our Sample Mix boxes and we can’t for fill all the required flavours an alternative flavour will be selected.

If you are to receive a full refund on any of our UltraVapour.com UV1 electronic cigarette kits, no more than 2 cartomiser should be removed from the original blister package and the foil not damaged.

WARNING!

E-LIQUID CONTAINS NICOTINE WHICH IS BOTH HIGHLY TOXIC AND VERY ADDICTIVE.KEEP WELL AWAY FROM CHILDREN AND PETS. E-LIQUID IS ONLY INTENDED TO BE USED WITH YOUR ELECTRONIC CIGARETTES, E-CIGS, E-CIGARS, E-PIPES OR VAPORIZERS. NOT FOR SALE TO ANYONE UNDER THE AGE OF 18.

Customer Service


 

We as a company are renown for our outstanding customer service.

Whether it being in-store, during a phone call or over email, you will always receive the best from UltraVapour.com

Warranty


 

We like to stand behind all our products, so we offer 60days warranty with all of our batteries and devices.

 

Delivery


 

Super fast delivery with the option to ''Pick-up-from-store''.

Orders dispatched same day if ordered before 2pm!

 

Also free Delivery when you spend £30 or more.

Quality


 

''Undeniable quality'' is what we aim for with all our products. From our own branded batteries to all our E-Liquids we sell.

 

All the products we sell are batch tested, chip compliant and most importantly staff AND customer approved.