Delivery and Returns
All orders placed before 2:00pm will be dispatched the day we received you order, any orders placed after this time will be dispatched the following day. Orders placed after 12:00am on Friday will be dispatched the following Monday. Orders should take no more than 3 working days to arrive (standard delivery UK).
You will receive a confirmation e-mail once your order has been dispatched. Recorded delivery customers will also receive an email detailing reference or tracking numbers.
We take great care to ensure that we maintain our stock levels, but in the unlikely event that we are out of stock we will contact you within 1 working day.
Money back guarantee
We take great care to provide quality smoking alternatives, but if you wish to return or exchange an item please notify us within 10 days from the purchase date at firstname.lastname@example.org and our customer services team will provide you with a ‘returns form’ that you need to fill out and include with the item you’re returning.
A refund will only be issued on return of the item unopened and in original packaging. P&P and returns postage costs are non-refundable.
All atomisers and batteries have a 21 day guarantee and faulty items will only be replaced up to 21 days after purchase. Our V1P PCC (portable charging case) has a 60 day guarantee and will only be replaced up to 60 days after purchase.
Due to its nature e-liquid cannot be returned due to health and safety reasons, even when unopened. So we advise you only buy large quantities of flavours you have already familiar with.
Asmodus products which includes but not limited to Snow wolf 200w, carries a manufacturers warrenty of 30days. This is backed by Asmodus. Please go to www.Asmodus.com/warrantyinformation for more information.
Due to their nature cartomisers can only be returned if the blister package foil has not been damaged and is intact due to Health and Safety reasons. If you order one of our Sample Mix boxes and we can’t for fill all the required flavours an alternative flavour will be selected.
If you are to receive a full refund on any of our UltraVapour.com UV1 electronic cigarette kits, no more than 2 cartomiser should be removed from the original blister package and the foil not damaged.