Terms and Conditions
Conditions of sale
In these conditions of sale “the website” means www.UltraVapour.com
These conditions will apply to all orders received and accepted unless otherwise agreed in writing by the website. The giving of an order by the customer constitutes acceptance of these terms.
You must be 18 years of age and have a valid credit card to purchase. By agreeing to these terms and conditions you are confirming that you are over 18. Purchases made by persons under the age of 18 are not permitted. Our products are not to be used by pregnant women. Do not start to use our products unless you already smoke.
All orders placed before 2:00pm will be dispatched the day we received you order, any orders placed after this time will be dispatched the following day. Orders placed after 12:00am on Friday will be dispatched the following Monday. Orders should take no more than 3 working days to arrive (standard delivery UK).
You will receive a confirmation e-mail once your order has been dispatched. Recorded delivery customers will also receive an email detailing reference or tracking numbers.
We take great care to ensure that we maintain our stock levels, but in the unlikely event that we are out of stock we will contact you within 1 working day.
Credit card security
UltraVapour.com use WorldPay to process payments, they use the state of the art security tools and techniques to ensure that you are protected from any security risks. We accept all major cards and PayPal.
Money back guarantee
We take great care to provide quality smoking alternatives, but if you wish to return or exchange an item please notify us within 10 days from the purchase date at firstname.lastname@example.org and our customer services team will provide you with a ‘returns form’ that you need to fill out and include with the item you’re returning.
A refund will only be issued on return of the item unopened and in original packaging. P&P and returns postage costs are non-refundable.
All batteries have a 21 day guarantee and faulty items will only be replaced up to 21 days after purchase.
Asmodus products which includes but not limited to Snow wolf 200w, carries a manufacturers warrenty of 30days. This is backed by Asmodus. Please go to www.Asmodus.com/warrantyinformation for more information.
D,O,A Warranty. stands for dead on arrival.If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a D.O.A item the warranty will be invalid.
Due to its nature e-liquid cannot be returned due to health and safety reasons, even when unopened. So we advise you only buy large quantities of flavours you have already been familiar with.
Due to their nature cartomisers cannot be returned due to health and safety reasons.
If you order one of our Sample Mix boxes and we can’t for fill all the required flavours an alternative flavour will be selected.
If you are to receive a full refund on any of our UltraVapour.com UV1 electronic cigarette kits, no more than 2 cartomiser should be removed from the original blister package and the foil not damaged.
Please do not hesitate to contact us if you have any questions.
Use the following email addresses:
For sales enquires use - Sales@UltraVapour.com
For returns enquires use - Orders@UltraVapour.com
For all other enquires use - Info@UltraVapour.com
For all Wholesale enquires use - Jay@UltraVapour.com