Terms & Conditions

Terms and Conditions

 

Conditions of sale

In these conditions of sale “the website” means www.UltraVapour.com

These conditions will apply to all orders received and accepted unless otherwise agreed in writing by the website. The giving of an order by the customer constitutes acceptance of these terms.

  • The ownership of the goods passes to the customer upon payment of the goods in full.
  • Claims in respect of goods damaged in transit or shortages must be notified to the website with 7 days of the date of order.
  • Non-delivery of goods claims must be received by the website within 14 days of the date of order.
  • Product specifications and pricing are subject to change. Product images are intended as guides only.
  • The contract shall be constructed in accordance with, and governed by, English law.                                        

Restrictions

You must be 18 years of age and have a valid credit card to purchase. By agreeing to these terms and conditions you are confirming that you are over 18. Purchases made by persons under the age of 18 are not permitted.  Our products are not to be used by pregnant women. Do not start to use our products unless you already smoke.

Delivery information

  • We charge a minimal charge of £1.99 for shipping on all orders under £30.00.
  • UK standard post – orders up to £30
  • UK recorded delivery – for orders over £30. This will insure your goods for a value of £30 and will also provide you with a tracking number
  • FREE delivery on all orders over £30.00
  • All international orders will be sent out using Royal Mail International recorded delivery.

Delivery schedule

All orders placed before 2:00pm will be dispatched the day we received you order, any orders placed after this time will be dispatched the following day. Orders placed after 12:00am on Friday will be dispatched the following Monday. Orders should take no more than 3 working days to arrive (standard delivery UK).

You will receive a confirmation e-mail once your order has been dispatched. Recorded delivery customers will also receive an email detailing reference or tracking numbers.

We take great care to ensure that we maintain our stock levels, but in the unlikely event that we are out of stock we will contact you within 1 working day.

Credit card security

UltraVapour.com use WorldPay to process payments, they use the state of the art security tools and techniques to ensure that you are protected from any security risks. We accept all major cards and PayPal.

Money back guarantee

We take great care to provide quality smoking alternatives, but if you wish to return or exchange an item please notify us within 10 days from the purchase date at orders@ultravapour.com and our customer services team will provide you with a ‘returns form’ that you need to fill out and include with the item you’re returning.  

A refund will only be issued on return of the item unopened and in original packaging. P&P and returns postage costs are non-refundable.

All batteries have a 21 day guarantee and faulty items will only be replaced up to 21 days after purchase.

Asmodus products which includes but not limited to Snow wolf 200w, carries a manufacturers warrenty of 30days. This is backed by Asmodus. Please go to www.Asmodus.com/warrantyinformation for more information.

D,O,A Warranty. stands for dead on arrival.If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a D.O.A item the warranty will be invalid.

Due to its nature e-liquid cannot be returned due to health and safety reasons, even when unopened. So we advise you only buy large quantities of flavours you have already been familiar with.

Due to their nature cartomisers cannot be returned due to health and safety reasons.

If you order one of our Sample Mix boxes and we can’t for fill all the required flavours an alternative flavour will be selected.

If you are to receive a full refund on any of our UltraVapour.com UV1 electronic cigarette kits, no more than 2 cartomiser should be removed from the original blister package and the foil not damaged.

Contacting us

Please do not hesitate to contact us if you have any questions.

Use the following email addresses:

For sales enquires use - Sales@UltraVapour.com

For returns enquires use - Orders@UltraVapour.com

For all other enquires use - Info@UltraVapour.com

For all Wholesale enquires use - Jay@UltraVapour.com

WARNING!

E-LIQUID CONTAINS NICOTINE WHICH IS BOTH HIGHLY TOXIC AND VERY ADDICTIVE.KEEP WELL AWAY FROM CHILDREN AND PETS. E-LIQUID IS ONLY INTENDED TO BE USED WITH YOUR ELECTRONIC CIGARETTES, E-CIGS, E-CIGARS, E-PIPES OR VAPORIZERS. NOT FOR SALE TO ANYONE UNDER THE AGE OF 18.

Customer Service


 

We as a company are renown for our outstanding customer service.

Whether it being in-store, during a phone call or over email, you will always receive the best from UltraVapour.com

Warranty


 

We like to stand behind all our products, so we offer 60days warranty with all of our batteries and devices.

 

Delivery


 

Super fast delivery with the option to ''Pick-up-from-store''.

Orders dispatched same day if ordered before 2pm!

 

Also free Delivery when you spend £30 or more.

Quality


 

''Undeniable quality'' is what we aim for with all our products. From our own branded batteries to all our E-Liquids we sell.

 

All the products we sell are batch tested, chip compliant and most importantly staff AND customer approved.